Return & Refund Policy

Daizhia Vu, we want you to feel confident when shopping with us. If your purchase doesn't meet your expectations, we're here to help. Please review the guidelines below before requesting a return or refund.

1. Return Eligibility

We accept eligible return requests within 3 days of delivery.

To qualify for a return, the item must:

  • Be unworn and unused
  • Be in its original condition
  • Have all original tags attached
  • Be free from makeup, stains, odors, damage, or signs of wear
  • Include original packaging when applicable

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and product-protection reasons, certain items may not be eligible for return, including:

  • Items that have been worn, washed, altered, or damaged
  • Items without original tags
  • Final sale or clearance items, where applicable
  • Gift cards
  • Items marked as non-returnable on the product page
  • Any item that cannot be resold due to hygiene or condition concerns

3. How to Request a Return

To start a return, contact us at hello@daizhiavu.com within 3 days of receiving your order.

Please include:

  • Your full name
  • Order number
  • Item(s) you want to return
  • Reason for the return
  • Photos of the item when requested

Our team will review your request and provide return instructions if your return qualifies.

Please do not send items back before receiving return instructions from our team.

4. Return Shipping

Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.

For approved returns caused by an error on our part, such as receiving the wrong item or a defective product, Daizhia Vu will work with you to resolve the issue.

Original shipping charges may be non-refundable unless the return is the result of an error on our part.

5. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@daizhiavu.com as soon as possible.

Include your order number and clear photos showing the issue. We will review the situation and provide an appropriate solution.

7. Exchanges

If you need a different size or item, please contact us at hello@daizhiavu.com.

Exchange availability depends on current inventory. In some cases, we may recommend returning the original item and placing a new order.

8. Sale & Promotional Items

Items purchased during a sale or promotional event may have different return conditions. Any special restrictions will be communicated on the applicable product page or promotion.

9. Order Cancellations

If you need to cancel or modify an order, contact us as quickly as possible after placing your order.

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

10. Contact Us

If you have questions about a return, refund, exchange, or your order, please contact:

Daizhia Vu
Email: hello@daizhiavu.com

We’re committed to making your shopping experience as smooth and enjoyable as possible.